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Overview#
The Ringba API provides programmatic access to call tracking and management functionalities, allowing users to automate their telephony operations, analyze call data, and streamline caller experiences. By leveraging the Ringba API on Pipedream, you can create custom serverless workflows that respond dynamically to call events, synchronize call details with CRM systems, generate real-time analytics, and optimize marketing efforts based on call patterns.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
ringba: {
type: "app",
app: "ringba",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.ringba.com/v2/ringbaaccounts`,
headers: {
Authorization: `Bearer ${this.ringba.$auth.oauth_access_token}`,
},
})
},
})
Example Use Cases#
Real-Time Call Data Sync to CRM: When a call is completed in Ringba, use Pipedream to automatically capture the call details and log them in a CRM like Salesforce. Pipedream can parse call metadata, such as caller ID, call duration, and outcome, and then map this data to the corresponding CRM record, ensuring sales teams have real-time access to call interactions.
Dynamic Call Routing Based on Marketing Campaigns: Use Pipedream to analyze incoming call data against active marketing campaigns. If a caller ID or dialed number matches a specific campaign, you can trigger a workflow that dynamically routes the call to the most appropriate agent or team, optimizing caller experience and campaign performance.
Automated Call Analytics Reporting: With Pipedream, set up a workflow that aggregates call data from Ringba at regular intervals, processes it to compute key performance metrics like call volume trends, conversion rates, and caller demographics, and then compiles the insights into a report that can be automatically sent to stakeholders via email or Slack.
Authentication#
Name Slug: ringbaRingba uses OAuth authentication. When you connect your Ringba account, Pipedream will open a popup window where you can sign into Ringba and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Ringba API.
Pipedream requests the following authorization scopes when you connect your account:
- accessToken
POSThttps://api.ringba.com/v2/tokencontent-type:application/x-www-form-urlencodedaccept:application/jsonusername={{custom_fields.username}}&password={{custom_fields.password}}&redirect_uri={{oauth.redirect_uri}}&grant_type=password&code={{oauth.code}} - refreshToken
POSThttps://api.ringba.com/v2/tokencontent-type:application/x-www-form-urlencodedaccept:application/jsonusername={{custom_fields.username}}&password={{custom_fields.password}}&grant_type=refresh_token&refresh_token={{oauth.refresh_token}}
Trusted by 1,000,000+ developers from startups to Fortune 500 companies