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Overview#
Re:amaze is a customer service and engagement platform that combines email, social media, mobile, and live chat communication with customers into a single, integrated dashboard. Leveraging the Re:amaze API on Pipedream allows automating routine support tasks, syncing customer data across platforms, triggering event-based communications, and more. This API's functionality can streamline customer interactions, ensure timely responses, and enhance overall customer experience management.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
re_amaze: {
type: "app",
app: "re_amaze",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.re_amaze.$auth.domain}.reamaze.io/api/v1/contacts`,
headers: {
"Accept": `application/json`,
},
auth: {
username: `${this.re_amaze.$auth.email}`,
password: `${this.re_amaze.$auth.api_token}`,
},
})
},
})
Example Use Cases#
Auto-responder for Off-Hours: Use the Re:amaze API to detect when a new support message is received outside business hours. Automatically send a customized message to let the customer know their query has been received and will be addressed first thing in the morning.
Synchronize Support Tickets with a CRM: Whenever a new ticket is created in Re:amaze, trigger a workflow that creates or updates the customer's record in a CRM like Salesforce. This ensures that the sales and support teams have up-to-date customer interactions data.
Automated Feedback Collection Post-Resolution: After a ticket is marked as resolved in Re:amaze, trigger an automated email or survey request for feedback on the support experience. Integrate with a platform like Typeform for collecting responses and analyze customer satisfaction over time.
Authentication#
Name Slug: re_amazeRe:amaze uses API keys for authentication. When you connect your Re:amaze account, Pipedream securely stores the keys so you can easily authenticate to Re:amaze APIs in both code and no-code steps.
email: enter the email associated with your Re:amaze account.api_token: Copy the API token from your Re:amaze account in Settings > Developer> API token (https://{your_domain}.reamaze.com/admin/settings/api_token).domain: if your ChargeOver URL ishttps://1234.reamaze.com/, your domain is1234.
You can get your API Token on Settings > Developer > API Token.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies