with Plain and Vida?
Emit new events after completion of any communication handled by your Vida AI agent, be it a call, text, or email.
Emit new event when an incoming call or message is received before answered by an agent. Useful for providing context about the caller or messenger to your agent before response.
Uploads additional context for a conversation with your AI agent. Helpful when integrating data from external CRMs. See the documentation
Creates or updates customer with customer details. See the documentation
The Plain API provides functionality for automating customer support tasks, such as managing conversations, customers, and team inboxes. Within Pipedream, you can leverage these features to create custom workflows that respond to events from your app or external services, triggering actions in Plain. By integrating the Plain API with Pipedream, you can enhance customer support efficiency, streamline communication, and keep customer data synchronized across platforms.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
plain: {
type: "app",
app: "plain",
}
},
async run({steps, $}) {
const data = {
"query": `query Workspace {
workspace(workspaceId: "${this.plain.$auth.workspace_id}") {
id
publicName
}
}`,
}
return await axios($, {
method: "post",
url: `https://core-api.uk.plain.com/graphql/v1`,
headers: {
Authorization: `Bearer ${this.plain.$auth.api_key}`,
"Content-Type": `application/json`,
},
data,
})
},
})
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
vida: {
type: "app",
app: "vida",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.vida.dev/api/v2/listAccounts`,
params: {
token: `${this.vida.$auth.api_token}`,
},
})
},
})