Integrate the PhoneBurner API with the Zendesk API

Setup the PhoneBurner API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate PhoneBurner and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect PhoneBurner with Zendesk#

Create Contact with PhoneBurner API on New Ticket (Instant) from Zendesk API

Zendesk + PhoneBurner

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Create Contact with PhoneBurner API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + PhoneBurner

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Create Contact with PhoneBurner API on Ticket Closed (Instant) from Zendesk API

Zendesk + PhoneBurner

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Create Contact with PhoneBurner API on Ticket Pending (Instant) from Zendesk API

Zendesk + PhoneBurner

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Create Contact with PhoneBurner API on Ticket Solved (Instant) from Zendesk API

Zendesk + PhoneBurner

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Popular PhoneBurner and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

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Popular PhoneBurner and Zendesk Actions#

Create Contact with the PhoneBurner API

Create a contact. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Get Contact with the PhoneBurner API

Get a specific contact. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Get Contacts with the PhoneBurner API

Get a list of contacts. See the documentation

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Overview of PhoneBurner#

The PhoneBurner API provides programmatic access to call center functionality, allowing you to manage contacts, handle dial sessions, and interact with call logs. With Pipedream, you can automate workflows that respond to events in PhoneBurner or orchestrate PhoneBurner actions based on triggers from other apps. This melds the power of cloud telephony with broad integration possibilities, unlocking productivity gains and streamlined operations.

Connect PhoneBurner#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    phoneburner: {
      type: "app",
      app: "phoneburner",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://www.phoneburner.com/rest/1/members/`,
      headers: {
        Authorization: `Bearer ${this.phoneburner.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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