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PagerDuty ACTION

Update Incident

Update an incident's status, title, urgency, priority, escalation policy, or assignments. Use List Incidents or Get Incident to find the incident ID. To acknowledge: set status to acknowledged. To resolve: set status to resolved. Use List Users to find user IDs for assignments and List Priorities for priority IDs. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's PagerDuty account once, then configure and run Update Incident from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "pagerduty-update-incident",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    pagerduty: { authProvisionId: "apn_xxxxxxx" },
    incidentId: "Incident ID",
    status: "Status",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Incident inputs
Property Type Description
incidentId Incident ID string
The ID of the incident to update. Use List Incidents to find IDs.
Required
status Status string
New status for the incident. Options: acknowledged, resolved.
Optional
title Title string
New title for the incident.
Optional
urgency Urgency string
New urgency level. Options: high, low.
Optional
priorityId Priority ID string
New priority. Use List Priorities to discover valid IDs.
Optional
escalationPolicyId Escalation Policy ID string
Reassign to a different escalation policy. Use List Escalation Policies to find IDs.
Optional
assignments Assignments (User IDs) string[]
Replace current assignments with these user IDs. Use List Users to find IDs.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
pagerduty-update-incident
Version
0.0.2
App
PagerDuty
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes