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PagerDuty ACTION

Get Service Analytics

Get incident volume and MTTR (mean time to resolve) metrics for one or more services over a time range. Use List Services to discover service IDs. Time params use ISO 8601 with explicit UTC offset, e.g. 2026-06-02T15:00:00-07:00. See the documentation
  • Action
  • Read only
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's PagerDuty account once, then configure and run Get Service Analytics from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "pagerduty-get-service-analytics",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    pagerduty: { authProvisionId: "apn_xxxxxxx" },
    serviceIds: ["Service IDs"],
    createdAtStart: "Created At Start",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Get Service Analytics inputs
Property Type Description
serviceIds Service IDs string[]
The IDs of the services to get analytics for (e.g., ["PABC123","PDEF456"]). Use List Services to discover IDs.
Required
createdAtStart Created At Start string
Start of the analysis window (ISO 8601 with UTC offset, e.g. 2026-05-01T00:00:00-07:00).
Optional
createdAtEnd Created At End string
End of the analysis window (ISO 8601 with UTC offset, e.g. 2026-05-31T23:59:59-07:00).
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
pagerduty-get-service-analytics
Version
0.0.2
App
PagerDuty
Authentication
OAuth
Read-only
Yes
Destructive
No
Open world
Yes