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PagerDuty ACTION

Create Service

Create a new PagerDuty service. A service represents a system or application that generates incidents. Use List Escalation Policies to find a valid escalation policy ID (required). Set autoResolveTimeout to 0 to disable auto-resolve. Set acknowledgementTimeout to 0 to disable re-triggering after acknowledgment. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's PagerDuty account once, then configure and run Create Service from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "pagerduty-create-service",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    pagerduty: { authProvisionId: "apn_xxxxxxx" },
    name: "Service Name",
    escalationPolicyId: "Escalation Policy ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Service inputs
Property Type Description
name Service Name string
The name of the service.
Required
escalationPolicyId Escalation Policy ID string
The escalation policy for this service (required). Use List Escalation Policies to find IDs.
Required
description Description string
A description of the service.
Optional
autoResolveTimeout Auto-Resolve Timeout (seconds) integer
Seconds after which triggered incidents auto-resolve. Set to 0 to disable. Default: 14400 (4 hours).
Optional
acknowledgementTimeout Acknowledgement Timeout (seconds) integer
Seconds after which acknowledged incidents re-trigger. Set to 0 to disable. Default: 1800 (30 min).
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
pagerduty-create-service
Version
0.0.2
App
PagerDuty
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes