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PagerDuty ACTION

Create Incident

Trigger a new incident on a PagerDuty service. Use List Services to find a service ID and List Escalation Policies to find a policy ID. Use List Priorities to find priority IDs. Set incidentKey to a stable value derived from the alert source (e.g. a hash of title + service ID) to prevent duplicate incidents on retry — PagerDuty deduplicates open incidents with the same key on the same service. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's PagerDuty account once, then configure and run Create Incident from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "pagerduty-create-incident",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    pagerduty: { authProvisionId: "apn_xxxxxxx" },
    title: "Incident Title",
    serviceId: "Service ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Incident inputs
Property Type Description
title Incident Title string
A succinct description of the nature, symptoms, cause, or effect of the incident.
Required
serviceId Service ID string
The ID of the service. See the docs here
Required Dynamic
urgency Incident Urgency string
The urgency of the incident. Allowed values: high and low
Optional
incidentKey Incident Key string
A string which identifies the incident. Sending subsequent requests referencing the same service and with the same Incident Key will result in those requests being rejected if an open incident matches that Incident Key.
Optional
bodyDetails Incident Details string
Additional incident details.
Optional
escalationPolicyId Escalation Policy ID string
The ID of the escalation policy
Optional Dynamic
priorityId Priority ID string
The ID of the priority level. Use List Priorities to discover valid IDs.
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
pagerduty-create-incident
Version
0.0.2
App
PagerDuty
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes