OpenSRS
Reseller Platform for Domains, Email, and SSL
Integrate the OpenSRS API with the Zendesk API
Setup the OpenSRS API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate OpenSRS and Zendesk remarkably fast. Free for developers.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular OpenSRS and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Connect OpenSRS#
import { axios } from "@pipedream/platform";
import crypto from 'crypto';
export default defineComponent({
props: {
opensrs: {
type: "app",
app: "opensrs",
}
},
async run({steps, $}) {
const connectionDetails = {
reseller_username: this.opensrs.$auth.reseller_username,
api_key: this.opensrs.$auth.api_key,
api_host_port: this.opensrs.$auth.api_host_port
};
//Payload of the request
const xml = `<?xml version='1.0' encoding='UTF-8' standalone='no' ?>
<!DOCTYPE OPS_envelope SYSTEM 'ops.dtd'>
<OPS_envelope>
<header>
<version>0.9</version>
</header>
<body>
<data_block>
<dt_assoc>
<item key="protocol">XCP</item>
<item key="action">LOOKUP</item>
<item key="object">DOMAIN</item>
<item key="attributes">
<dt_assoc>
<item key="domain">${this.opensrs.$auth.domain}</item>
</dt_assoc>
</item>
</dt_assoc>
</data_block>
</body>
</OPS_envelope>`;
// Generate signature
const generateSignature = (xml, apiKey) => {
let md5 = crypto.createHash('md5');
md5.update(xml + apiKey);
let firstHash = md5.digest('hex');
md5 = crypto.createHash('md5');
md5.update(firstHash + apiKey);
return md5.digest('hex');
};
const signature = generateSignature(xml, connectionDetails.api_key);
// Prepare and call OpenSRS API
const headers = {
'Content-Type': 'text/xml',
'X-Username': connectionDetails.reseller_username,
'X-Signature': signature
};
return await axios($, {
method: "POST",
url: connectionDetails.api_host_port,
headers,
data: xml
});
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
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