Integrate the OpenSRS API with the Zendesk API

Setup the OpenSRS API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate OpenSRS and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect OpenSRS with Zendesk#

Create Ticket with Zendesk API on New DNS Zone Change from OpenSRS API

OpenSRS + Zendesk

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Create Ticket with Zendesk API on New Domain Registration from OpenSRS API

OpenSRS + Zendesk

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Create Ticket with Zendesk API on New Transfer Status from OpenSRS API

OpenSRS + Zendesk

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Delete Ticket with Zendesk API on New DNS Zone Change from OpenSRS API

OpenSRS + Zendesk

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Delete Ticket with Zendesk API on New Domain Registration from OpenSRS API

OpenSRS + Zendesk

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Popular OpenSRS and Zendesk Triggers#

New DNS Zone Change from the OpenSRS API

Emit new event when the DNS/ZONE check has passed or failed at the registry. See the documentation.

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New Domain Registration from the OpenSRS API

Emit new event for each new domain registration. See the documentation.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Transfer Status from the OpenSRS API

Emit new event when the status of a domain transfer changes. See the documentation.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Popular OpenSRS and Zendesk Actions#

Initiate Domain Transfer with the OpenSRS API

Initiate a domain transfer to OpenSRS. See the documentation.

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update DNS Records with the OpenSRS API

Update DNS records for a specified domain. See the documentation.

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Connect OpenSRS#

import { axios } from "@pipedream/platform";
import crypto from 'crypto';

export default defineComponent({
  props: {
    opensrs: {
      type: "app",
      app: "opensrs",
    }
  },
  async run({steps, $}) {
		const connectionDetails = {
			reseller_username: this.opensrs.$auth.reseller_username,
			api_key: this.opensrs.$auth.api_key,
			api_host_port: this.opensrs.$auth.api_host_port
		};

    //Payload of the request
		const xml = `<?xml version='1.0' encoding='UTF-8' standalone='no' ?>
<!DOCTYPE OPS_envelope SYSTEM 'ops.dtd'>
<OPS_envelope>
<header>
    <version>0.9</version>
</header>
<body>
<data_block>
    <dt_assoc>
        <item key="protocol">XCP</item>
        <item key="action">LOOKUP</item>
        <item key="object">DOMAIN</item>
        <item key="attributes">
         <dt_assoc>
                <item key="domain">${this.opensrs.$auth.domain}</item>
         </dt_assoc>
        </item>
    </dt_assoc>
</data_block>
</body>
</OPS_envelope>`;

		// Generate signature
		const generateSignature = (xml, apiKey) => {
			let md5 = crypto.createHash('md5');
			md5.update(xml + apiKey);
			let firstHash = md5.digest('hex');

			md5 = crypto.createHash('md5');
			md5.update(firstHash + apiKey);
			return md5.digest('hex');
		};
		const signature = generateSignature(xml, connectionDetails.api_key);

		// Prepare and call OpenSRS API
		const headers = {
			'Content-Type': 'text/xml',
			'X-Username': connectionDetails.reseller_username,
			'X-Signature': signature
		};

		return await axios($, {
			method: "POST",
			url: connectionDetails.api_host_port,
			headers,
			data: xml
		});
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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