WhatsApp by Online Live Support API Integrations
Build and run workflows using the WhatsApp by Online Live Support API. Use 1000s of source-available triggers and actions across 2,400+ apps. Or write custom code to integrate any app or API in seconds.
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Overview#
The WhatsApp by Online Live Support API on Pipedream lets you automate interactions with WhatsApp, enabling you to send messages, create groups, and manage chats within a workflow. By leveraging this API with Pipedream's capabilities, you can craft event-driven automations that trigger actions in WhatsApp based on external events or conditions defined in other apps, such as receiving a customer support ticket, triggering a follow-up after a certain period, or coordinating team alerts.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
online_live_support: {
type: "app",
app: "online_live_support",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://v2.onlinelivesupport.com/sessions/status/${this.online_live_support.$auth.session_id}`,
})
},
})
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Example Use Cases#
Customer Support Ticket Resolution: When a new support ticket is created in Zendesk, use Pipedream to trigger an automated WhatsApp message to the customer, acknowledging the issue and providing an estimated time for resolution. This creates a prompt and personal line of communication.
E-commerce Order Updates: Combine WooCommerce events with WhatsApp messaging to inform customers of their order status. After an order is placed, Pipedream can send a confirmation message via WhatsApp. It can also notify customers when their order is shipped or delivered for a seamless shopping experience.
Team Coordination Alerts: In a Slack-driven team environment, use Pipedream to monitor for specific messages or keywords. Once detected, trigger a WhatsApp message to alert off-Slack team members. This is especially useful for urgent issues requiring immediate attention from various team members who might not be active on Slack.
Authentication#
Name Slug: online_live_supportWhatsApp by Online Live Support uses API keys for authentication. When you connect your WhatsApp by Online Live Support account, Pipedream securely stores the keys so you can easily authenticate to WhatsApp by Online Live Support APIs in both code and no-code steps.
To retrieve your session_id, copy the ID from the URL where you created your session:https://online-live-support.com/whatsapp-setup/?id={your_session_id_here}
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