What do you want to automate with HappyFox Chat?
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Overview#
The HappyFox Chat API equips you with the capability to enhance customer support interactions by automating chat-related tasks, extracting chat data for analysis, and connecting chat events with other business tools. By leveraging this API with Pipedream's serverless platform, you can create powerful workflows that respond to chat events in real-time, synchronize chat data across platforms, and augment your support system with advanced features like dynamic responses or customer satisfaction analysis.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
happyfox_chat: {
type: "app",
app: "happyfox_chat",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.happyfoxchat.com/v1/agents`,
headers: {
Authorization: `Bearer ${this.happyfox_chat.$auth.api_token}`,
},
})
},
})
Example Use Cases#
Automated Customer Support Ticket Creation: When a chat ends with an unresolved issue, automatically create a support ticket in a tool like Zendesk or JIRA. Extract customer details and chat transcripts from HappyFox Chat and use them to populate the ticket, ensuring a seamless transition from chat to in-depth support.
Real-Time Chat Analysis and Alerts: Analyze chat messages in real-time to detect keywords or phrases that indicate a high-priority issue or a sales opportunity. Use this analysis to trigger alerts in Slack or Microsoft Teams, directing your team's attention where it's needed most, or to even initiate follow-up actions like sending discount codes or additional resources to the customer.
Post-Chat Feedback Collection: After a chat session concludes, trigger an automated email or SMS to the customer asking for feedback. Connect HappyFox Chat with email platforms like SendGrid or SMS services like Twilio to gather customer satisfaction data, which you can then store in a database or spreadsheet for review and action.
Authentication#
Name Slug: happyfox_chatHappyFox Chat uses API keys for authentication. When you connect your HappyFox Chat account, Pipedream securely stores the keys so you can easily authenticate to HappyFox Chat APIs in both code and no-code steps.
HappyFox Chat REST API uses API Tokens to allow access to the API. Admins can create new API Tokens in the top left menu apps > Goodies section, REST API option.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies