Google Dialogflow

Create conversational experiences across devices and platforms.

Integrate the Google Dialogflow API with the Zendesk API

Setup the Google Dialogflow API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Google Dialogflow and Zendesk remarkably fast. Free for developers.

Create Context with Google Dialogflow API on New Ticket (Instant) from Zendesk API
Zendesk + Google Dialogflow
 
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Create Context with Google Dialogflow API on New Ticket Added to View (Instant) from Zendesk API
Zendesk + Google Dialogflow
 
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Create Context with Google Dialogflow API on Ticket Closed (Instant) from Zendesk API
Zendesk + Google Dialogflow
 
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Create Context with Google Dialogflow API on Ticket Pended (Instant) from Zendesk API
Zendesk + Google Dialogflow
 
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Create Context with Google Dialogflow API on Ticket Solved (Instant) from Zendesk API
Zendesk + Google Dialogflow
 
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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

 
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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

 
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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

 
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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

 
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Ticket Solved (Instant) from the Zendesk API

Emit new event when a ticket has changed to solved status

 
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Create Context with the Google Dialogflow API

Creates a context, See REST docs and client API

 
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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

 
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Create Entities with the Google Dialogflow API

Batch create entities, See REST docs and client API docs

 
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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

 
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Create Entity Type with the Google Dialogflow API

Creates an Entity Type, See REST docs and client API docs

 
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Overview of Google Dialogflow

Google Dialogflow API empowers you to create conversational interfaces for websites, apps, and messaging platforms. Think chatbots that can engage in human-like dialogue, provide customer support, guide through sales processes, or control smart home devices with voice commands. With Pipedream's integration capabilities, you can create automated workflows that trigger actions in other apps based on Dialogflow's processed input, enabling seamless interaction across a plethora of services.

Connect Google Dialogflow

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module.exports = defineComponent({
  props: {
    google_dialogflow: {
      type: "app",
      app: "google_dialogflow",
    }
  },
  async run({steps, $}) {
    // Example code from the Dialogflow Node.js library:
    // https://github.com/googleapis/nodejs-dialogflow
    const dialogflow = require('dialogflow')
    const uuid = require('uuid')
    
    // A unique identifier for the given session
    const sessionId = uuid.v4()
    
    const key = JSON.parse(this.google_dialogflow.$auth.key_json)
     
    // Creates a session client from a Google service account key.
    const sessionClient = new dialogflow.SessionsClient({
      projectId: key.project_id,
      credentials: {
        client_email: key.client_email,
        private_key: key.private_key,
      }
    })
    const sessionPath = sessionClient.sessionPath(key.project_id, sessionId)
    
    // The text query request.
    const request = {
      session: sessionPath,
      queryInput: {
        text: {
          // The query to send to the dialogflow agent
          text: 'hello',
          // The language used by the client (en-US)
          languageCode: 'en-US',
        },
      },
    }
    
    // Send request and log result
    const responses = await sessionClient.detectIntent(request)
    console.log('Detected intent')
    const result = responses[0].queryResult
    console.log(`Query: ${result.queryText}`)
    console.log(`Response: ${result.fulfillmentText}`)
    if (result.intent) {
      console.log(`Intent: ${result.intent.displayName}`)
    } else {
      console.log(`No intent matched.`)
    }
  },
})

Overview of Zendesk

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})