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with Freshdesk and SurveySparrow?
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Popular Ways to Connect Freshdesk with SurveySparrow#
Popular Freshdesk and SurveySparrow Triggers#
Emit new event when a customer effort score (CES) survey receives a new submission.
Emit new event when a customer satisfaction (CSAT) survey receives a new submission.
Emit new event when a net promoter score (NPS) survey receives a new submission.
Emit new event when a contact is updated. See the documentation
Emit new event each time a the specified survey receives a response.
Popular Freshdesk and SurveySparrow Actions#
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of SurveySparrow#
The SurveySparrow API lets you tap into a robust platform for gathering feedback and insights. With Pipedream, you can automate interactions with your surveys, manage contacts, and analyze responses in real time. You can create workflows that trigger on new survey responses, sync data to other services, or even kick off email campaigns based on survey results. The power of Pipedream's serverless platform means you can integrate SurveySparrow with hundreds of other apps, enabling limitless automation scenarios without writing extensive code.
Connect SurveySparrow#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
surveysparrow: {
type: "app",
app: "surveysparrow",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.surveysparrow.com/v1/contacts`,
headers: {
Authorization: `Bearer ${this.surveysparrow.$auth.access_token}`,
},
})
},
})
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