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with Freshdesk and Postmark?
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Popular Ways to Connect Freshdesk with Postmark#
Popular Freshdesk and Postmark Triggers#
Emit new event when a contact is updated. See the documentation
Emit new event when an email is opened by a recipient (See docs here)
Emit new event when an email is received by the Postmark server. This source updates the server's inbound URL. You cannot create multiple inbound sources for the same server. See the documentation
Popular Freshdesk and Postmark Actions#
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Postmark#
The Postmark API enables developers to easily integrate programmatic emailing into their applications. With the API, developers can create, send, and track transactional emails that are designed to enhance user experience and user engagement. The API also provides developers with access to powerful analytics and insights, such as open/click rates, spam complaints, bounces, and unsubscribes.
Connect Postmark#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
postmark: {
type: "app",
app: "postmark",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.postmarkapp.com/server`,
headers: {
"X-Postmark-Server-Token": `${this.postmark.$auth.server_api_token}`,
"Accept": `application/json`,
},
})
},
})
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