Freshdesk

Customer support software

Integrate the Freshdesk API with the Discord API

Setup the Freshdesk API trigger to run a workflow which integrates with the Discord API. Pipedream's integration platform allows you to integrate Freshdesk and Discord remarkably fast. Free for developers.

Create a Company with Freshdesk API on New Message from Discord API
Discord + Freshdesk
 
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Create a Contact with Freshdesk API on New Message from Discord API
Discord + Freshdesk
 
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Create a Ticket with Freshdesk API on New Message from Discord API
Discord + Freshdesk
 
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Get Ticket Details with Freshdesk API on New Message from Discord API
Discord + Freshdesk
 
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List All Tickets with Freshdesk API on New Message from Discord API
Discord + Freshdesk
 
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New Message (Instant) from the Discord API

Emit new event for each message posted to one or more channels in a Discord server

 
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Message Deleted (Instant) from the Discord API

Emit new event for each message deleted

 
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New Command Received (Instant) from the Discord API

Emit new event for each command posted to one or more channels in a Discord server

 
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New Guild Member (Instant) from the Discord API

Emit new event for each new member added to a guild

 
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New Guild Member (Instant) from the Discord API

Emit new event for each new member added to a guild

 
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Create a Company with the Freshdesk API

Create a company. See docs here

 
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Create a Contact with the Freshdesk API

Create a contact. See docs here

 
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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

 
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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

 
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List All Tickets with the Freshdesk API

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

 
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Overview of Freshdesk

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Discord

The Pipedream Discord app enables you to build event-driven workflows that interact with the Discord API. When you authorize the Pipedream app's access to your guilds, you can use Pipedream workflows to perform common Discord actions, or write your own code against the Discord API.

Connect Discord

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    discord: {
      type: "app",
      app: "discord",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://discord.com/api/users/@me`,
      headers: {
        Authorization: `Bearer ${this.discord.$auth.oauth_access_token}`,
        "accept": `application/json`,
      },
    })
  },
})