eStreamDesk
If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.
Integrate the eStreamDesk API with the Snowflake API
Setup the eStreamDesk API trigger to run a workflow which integrates with the Snowflake API. Pipedream's integration platform allows you to integrate eStreamDesk and Snowflake remarkably fast. Free for developers.
Popular eStreamDesk and Snowflake Triggers#
Overview of eStreamDesk#
The eStreamDesk API facilitates the creation, manipulation, and tracking of support tickets within the eStreamDesk helpdesk system. By leveraging the API on Pipedream, you can seamlessly connect your customer support operations with other services to automate notifications, synchronize data across platforms, and trigger custom workflows. This can lead to improved response times, better customer service, and more efficient resolution of support issues.
Connect eStreamDesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
estreamdesk: {
type: "app",
app: "estreamdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.estreamdesk.$auth.domain}.estreamdesk.com/api/tickets`,
headers: {
"apiKey": `${this.estreamdesk.$auth.api_key}`,
},
})
},
})
Overview of Snowflake#
Snowflake offers a cloud database and related tools to help developers create robust, secure, and scalable data warehouses. See Snowflake's Key Concepts & Architecture.
Getting Started
1. Create a user, role and warehouse in Snowflake
Snowflake recommends you create a new user, role, and warehouse when you integrate a third-party tool like Pipedream. This way, you can control permissions via the user / role, and separate Pipedream compute and costs with the warehouse. You can do this directly in the Snowflake UI.
We recommend you create a read-only account if you only need to query Snowflake. If you need to insert data into Snowflake, add permissions on the appropriate objects after you create your user.
2. Enter those details in Pipedream
Visit https://pipedream.com/accounts. Click the button to Connect an App. Enter the required Snowflake account data.
You'll only need to connect your account once in Pipedream. You can connect this account to multiple workflows to run queries against Snowflake, insert data, and more.
3. Build your first workflow
Visit https://pipedream.com/new to build your first workflow. Pipedream workflows let you connect Snowflake with 1,000+ other apps. You can trigger workflows on Snowflake queries, sending results to Slack, Google Sheets, or any app that exposes an API. Or you can accept data from another app, transform it with Python, Node.js, Go or Bash code, and insert it into Snowflake.
Learn more at Pipedream University.
Connect Snowflake#
import { promisify } from 'util'
import snowflake from 'snowflake-sdk'
export default defineComponent({
props: {
snowflake: {
type: "app",
app: "snowflake",
}
},
async run({steps, $}) {
const connection = snowflake.createConnection({
...this.snowflake.$auth,
application: "PIPEDREAM_PIPEDREAM",
})
const connectAsync = promisify(connection.connect)
await connectAsync()
async function connExecuteAsync(options) {
return new Promise((resolve, reject) => {
connection.execute({
...options,
complete: function(err, stmt, rows) {
if (err) {
reject(err)
} else {
resolve({stmt, rows})
}
}
})
})
}
// See https://docs.snowflake.com/en/user-guide/nodejs-driver-use.html#executing-statements
const { rows } = await connExecuteAsync({
sqlText: `SELECT CURRENT_TIMESTAMP()`,
})
return rows
},
})