What do you want to automate

with Dixa and ServiceNow?

Prompt, edit and deploy AI agents that connect to Dixa, ServiceNow and 3,000+ other apps in seconds.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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Create Case with ServiceNow API on New Conversation Created (Instant) from Dixa API
Dixa + ServiceNow
 
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Create Case with ServiceNow API on New Conversation Status Changed (Instant) from Dixa API
Dixa + ServiceNow
 
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Create Case with ServiceNow API on New Customer Satisfaction Rating (Instant) from Dixa API
Dixa + ServiceNow
 
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Create Case with ServiceNow API on New Message Added to Conversation (Instant) from Dixa API
Dixa + ServiceNow
 
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Create Case with ServiceNow API on New Tag Added in Conversation (Instant) from Dixa API
Dixa + ServiceNow
 
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New Conversation Created (Instant) from the Dixa API

Emit new event when a conversation is created in Dixa. See the documentation

 
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New Conversation Status Changed (Instant) from the Dixa API

Emit new events when the status of a conversation changes (e.g., open, closed, or abandoned). See the documentation

 
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New Customer Satisfaction Rating (Instant) from the Dixa API

Emit new event when a customer submits a satisfaction rating for a conversation. See the documentation

 
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New Message Added to Conversation (Instant) from the Dixa API

Emit new event when a new message is added to a conversation. See the documentation

 
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New Tag Added in Conversation (Instant) from the Dixa API

Emit new event when a tag is added to a conversation. See the documentation

 
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Add Message to Conversation with the Dixa API

Adds a message to an existing conversation. See the documentation

 
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Create Case with the ServiceNow API

Creates a new case record in ServiceNow. See the docs here

 
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Add Tag to Conversation with the Dixa API

Adds a tag to a conversation. See the documentation

 
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Create Incident with the ServiceNow API

Creates a new incident record in ServiceNow. See the docs here

 
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Claim Conversation with the Dixa API

Claims a conversation for a given agent. To avoid taking over assigned conversations, set the force parameter to false. See the documentation

 
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Integrate the Dixa API with the ServiceNow API
Setup the Dixa API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Dixa and ServiceNow remarkably fast. Free for developers.

Connect Dixa

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    dixa: {
      type: "app",
      app: "dixa",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://dev.dixa.io/v1/agents`,
      headers: {
        "authorization": `${this.dixa.$auth.api_key}`,
      },
    })
  },
})

Overview of ServiceNow

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Connect ServiceNow

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo