with Dixa and ServiceNow?
Emit new event when a conversation is created in Dixa. See the documentation
Emit new events when the status of a conversation changes (e.g., open, closed, or abandoned). See the documentation
Emit new event when a customer submits a satisfaction rating for a conversation. See the documentation
Emit new event when a new message is added to a conversation. See the documentation
Emit new event when a tag is added to a conversation. See the documentation
Adds a message to an existing conversation. See the documentation
Creates a new incident record in ServiceNow. See the docs here
Claims a conversation for a given agent. To avoid taking over assigned conversations, set the force parameter to false. See the documentation
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
dixa: {
type: "app",
app: "dixa",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://dev.dixa.io/v1/agents`,
headers: {
"authorization": `${this.dixa.$auth.api_key}`,
},
})
},
})
The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
servicenow: {
type: "app",
app: "servicenow",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
headers: {
Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
},
})
},
})