Integrate the Dixa API with the ServiceNow API

Setup the Dixa API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Dixa and ServiceNow remarkably fast. Free for developers.

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Popular Ways to Connect Dixa with ServiceNow#

Create Table Record with ServiceNow API on New Conversation Created (Instant) from Dixa API

Dixa + ServiceNow

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Create Table Record with ServiceNow API on New Conversation Status Changed (Instant) from Dixa API

Dixa + ServiceNow

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Create Table Record with ServiceNow API on New Customer Satisfaction Rating (Instant) from Dixa API

Dixa + ServiceNow

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Create Table Record with ServiceNow API on New Message Added to Conversation (Instant) from Dixa API

Dixa + ServiceNow

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Create Table Record with ServiceNow API on New Tag Added in Conversation (Instant) from Dixa API

Dixa + ServiceNow

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Popular Dixa and ServiceNow Triggers#

New Conversation Created (Instant) from the Dixa API

Emit new event when a conversation is created in Dixa. See the documentation

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New Conversation Status Changed (Instant) from the Dixa API

Emit new events when the status of a conversation changes (e.g., open, closed, or abandoned). See the documentation

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New Customer Satisfaction Rating (Instant) from the Dixa API

Emit new event when a customer submits a satisfaction rating for a conversation. See the documentation

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New Message Added to Conversation (Instant) from the Dixa API

Emit new event when a new message is added to a conversation. See the documentation

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New Tag Added in Conversation (Instant) from the Dixa API

Emit new event when a tag is added to a conversation. See the documentation

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Popular Dixa and ServiceNow Actions#

Add Message to Conversation with the Dixa API

Adds a message to an existing conversation. See the documentation

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Add Tag to Conversation with the Dixa API

Adds a tag to a conversation. See the documentation

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Create Conversation with the Dixa API

Creates a new email or contact form-based conversation. See the documentation

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Connect Dixa#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    dixa: {
      type: "app",
      app: "dixa",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://dev.dixa.io/v1/agents`,
      headers: {
        "authorization": `${this.dixa.$auth.api_key}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})

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