View as Markdown
Connectwise PSA icon

Connectwise PSA ACTION

List Tickets

Retrieves a list of tickets. See the documentation
  • Action
  • Read only
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Connectwise PSA account once, then configure and run List Tickets from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "connectwise_psa-list-tickets",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    connectwise_psa: { authProvisionId: "apn_xxxxxxx" },
    conditions: "Conditions",
    orderBy: "Order By",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

List Tickets inputs
Property Type Description
conditions Conditions string
Conditions to filter the tickets. E.g., summary contains "issue" or status/name="New". See the documentation for more information.
Optional
orderBy Order By string
Field to order results by. E.g., id desc or summary asc
Optional
fields Fields string
Comma-separated list of fields to return. E.g., id,summary,status
Optional
pageSize Page Size integer
Number of results to return per page (max 1000)
Optional
page Page integer
Page number to retrieve (1-based)
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
connectwise_psa-list-tickets
Version
0.0.2
App
Connectwise PSA
Authentication
API key
Read-only
Yes
Destructive
No
Open world
Yes