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Connectwise PSA ACTION

Get Ticket

Retrieves details of a specific ticket. See the documentation
  • Action
  • Read only
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Connectwise PSA account once, then configure and run Get Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "connectwise_psa-get-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    connectwise_psa: { authProvisionId: "apn_xxxxxxx" },
    ticketId: "Ticket ID",
    fields: "Fields",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Get Ticket inputs
Property Type Description
ticketId Ticket ID string
The ID of the ticket to retrieve
Required Dynamic
fields Fields string
Comma-separated list of fields to return. E.g., id,summary,status,company
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
connectwise_psa-get-ticket
Version
0.0.1
App
Connectwise PSA
Authentication
API key
Read-only
Yes
Destructive
No
Open world
Yes