Integrate the Concord API with the Zendesk API

Setup the Concord API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Concord and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Concord with Zendesk#

Copy Contract with Concord API on New Ticket (Instant) from Zendesk API

Zendesk + Concord

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Copy Contract with Concord API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Concord

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Copy Contract with Concord API on Ticket Closed (Instant) from Zendesk API

Zendesk + Concord

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Copy Contract with Concord API on Ticket Pending (Instant) from Zendesk API

Zendesk + Concord

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Copy Contract with Concord API on Ticket Solved (Instant) from Zendesk API

Zendesk + Concord

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Popular Concord and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Agreement with Status from the Concord API

Emit new event for new agreements with the specified status(es) See the documentation

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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Popular Concord and Zendesk Actions#

Copy Contract with the Concord API

Create a Contract from another Contract See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Draft from Template with the Concord API

Create a Draft from a Template See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Template with the Concord API

Create a Template See the documentation

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Overview of Concord#

The Concord API provides access to a contract management platform that lets users automate the creation, negotiation, signing, and management of contracts. With the API, you can leverage Concord's features in a programmatic way, allowing for integration with external systems and automation of workflows. Using Pipedream, you can connect Concord's capabilities to a multitude of other services, trigger workflows based on events within Concord, or perform operations in Concord in response to triggers from other apps.

Connect Concord#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    concord: {
      type: "app",
      app: "concord",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.concord.$auth.environment}.concordnow.com/api/rest/1/user/me`,
      headers: {
        "X-API-KEY": `${this.concord.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})