CommCare
Design Powerful Mobile and Web Apps
Integrate the CommCare API with the Zendesk API
Setup the CommCare API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate CommCare and Zendesk remarkably fast. Free for developers.
Popular CommCare and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of CommCare#
The CommCare API provides programmatic access to CommCareHQ data, allowing developers to build powerful automations and integrations. With this API, you can retrieve and update data such as forms, cases, and users. These capabilities enable you to streamline workflows, synchronize datasets across platforms, and extend CommCare's functionality.
Connect CommCare#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
commcare: {
type: "app",
app: "commcare",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://www.commcarehq.org/api/v0.5/identity/`,
headers: {
"Authorization": `ApiKey ${this.commcare.$auth.email}:${this.commcare.$auth.api_key} `,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})