CloudTalk API Integrations

Build and run workflows using the CloudTalk API. Use 1000s of source-available triggers and actions across 2,400+ apps. Or write custom code to integrate any app or API in seconds.

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Overview#

The CloudTalk API facilitates advanced telephony capabilities, letting you streamline communication workflows, from call tracking and analytics to automating customer support processes. With Pipedream's integration, you can effortlessly connect CloudTalk to a myriad of other apps and services, enabling you to automate actions based on call events, synchronize customer data across platforms, and trigger communication sequences without manual intervention.

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    cloudtalk: {
      type: "app",
      app: "cloudtalk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://my.cloudtalk.io/api/calls/index.json`,
      auth: {
        username: `${this.cloudtalk.$auth.api_key}`,
        password: `${this.cloudtalk.$auth.api_secret}`,
      },
    })
  },
})

Example Use Cases#

Synchronize Call Data with CRM: Automatically log CloudTalk call details in your CRM system like Salesforce or HubSpot. After every call, a Pipedream workflow can be triggered to create or update a contact’s record with the call summary, duration, and any custom metadata, ensuring your sales team has the latest information at their fingertips.
Real-time Customer Support Ticket Creation: Implement a workflow that creates a support ticket in Zendesk or another ticketing system whenever a support call ends on CloudTalk. This workflow can attach call transcripts, customer details, and prioritize the ticket based on keywords mentioned during the call, streamlining your support team’s follow-up process.
Automated SMS Follow-Ups: Use Twilio's SMS service to send follow-up messages to customers after a call concludes. A Pipedream workflow can use the call outcome or duration to tailor the message, whether it's a thank-you note, a survey for feedback, or a reminder for the next steps, fostering better customer relationships and service.

Authentication#

Name Slug: cloudtalk

CloudTalk uses API keys for authentication. When you connect your CloudTalk account, Pipedream securely stores the keys so you can easily authenticate to CloudTalk APIs in both code and no-code steps.

To retrieve your API keys,

Navigate to your CloudTalk account and sign in
Go to “Account” > “Settings”> “API Keys”

Start for free — no credit card required

Watch a demo

CloudTalk

CloudTalk API Integrations

Build and run workflows using the CloudTalk API. Use 1000s of source-available triggers and actions across 2,400+ apps. Or write custom code to integrate any app or API in seconds.