Integrate the CloudTalk API with the ServiceNow API

Setup the CloudTalk API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate CloudTalk and ServiceNow remarkably fast. Free for developers.

Popular CloudTalk and ServiceNow Actions#

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of CloudTalk#

The CloudTalk API facilitates advanced telephony capabilities, letting you streamline communication workflows, from call tracking and analytics to automating customer support processes. With Pipedream's integration, you can effortlessly connect CloudTalk to a myriad of other apps and services, enabling you to automate actions based on call events, synchronize customer data across platforms, and trigger communication sequences without manual intervention.

Connect CloudTalk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    cloudtalk: {
      type: "app",
      app: "cloudtalk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://my.cloudtalk.io/api/calls/index.json`,
      auth: {
        username: `${this.cloudtalk.$auth.api_key}`,
        password: `${this.cloudtalk.$auth.api_secret}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})