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with Close and Freshdesk?
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Popular Close and Freshdesk Triggers#
Emit new event when the configured types of events are triggered. See all possibilities
Emit new event when a contact is updated. See the documentation
Popular Close and Freshdesk Actions#
Add a note or conversation to an existing ticket. See the documentation
Makes an arbitrary call to the Close API. See the documentation for all options.
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Close#
The Close API provides access to a robust CRM platform, enabling users to automate sales processes, manage leads, and track communication history. Harnessing the Close API within Pipedream's ecosystem allows for the creation of custom, serverless workflows that can react in real-time to events, synchronize data across apps, and streamline sales operations. By leveraging Pipedream's capabilities, you can trigger actions based on Close events, manipulate Close data, and integrate with countless other services to amplify your CRM's functionality.
Connect Close#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
close: {
type: "app",
app: "close",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.close.com/api/v1/me/`,
auth: {
username: `${this.close.$auth.api_key}`,
password: ``,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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