Chatforma API Integrations

Build and run workflows using the Chatforma API. Use 1000s of source-available triggers and actions across 2,400+ apps. Or write custom code to integrate any app or API in seconds.

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Overview#

Chatforma is an API that opens up a world of possibilities in chatbot creation and management, allowing businesses to automate interactions with customers across various platforms. With Chatforma, you can design, deploy, and track chatbots that handle customer service, feedback collection, and more, streamlining your communication processes and providing valuable analytical insights. Leveraging Pipedream’s integration capabilities, you can efficiently tie Chatforma into a multitude of systems and services, creating custom workflows that enhance your chatbot's utility and extend its reach.

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    chatforma: {
      type: "app",
      app: "chatforma",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.pro.chatforma.com/public/v1/auth-test`,
      params: {
        api_key: `${this.chatforma.$auth.api_key}`,
      },
    })
  },
})

Example Use Cases#

Customer Support Ticket Creation: Automate the creation of support tickets in a system like Zendesk or Jira whenever a customer raises an issue via a Chatforma-powered chatbot. This ensures that customer inquiries are logged correctly and can be tracked for timely resolution.
Feedback Collection and Analysis: After a chatbot interaction, use Chatforma to prompt for customer feedback and push the responses to a Google Sheet or Airtable base. Combine this with sentiment analysis tools like Google’s Natural Language API to gauge customer satisfaction and identify areas for improvement.
E-Commerce Order Updates: Integrate Chatforma with Shopify or WooCommerce to notify customers about order updates. When an order status changes, trigger a chatbot message with the updated status, providing timely and personalized updates directly through the chat interface.

Authentication#

Name Slug: chatforma

Chatforma uses API keys for authentication. When you connect your Chatforma account, Pipedream securely stores the keys so you can easily authenticate to Chatforma APIs in both code and no-code steps.

Find your API Key for Chatforma in the Integration tab of your profile.

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Chatforma

Chatforma API Integrations

Build and run workflows using the Chatforma API. Use 1000s of source-available triggers and actions across 2,400+ apps. Or write custom code to integrate any app or API in seconds.