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with CallRail and Zendesk?
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Popular Ways to Connect CallRail with Zendesk#
Popular CallRail and Zendesk Triggers#
Emit new event when an inbound phone call has completed and its recording and transcription have completed and attached. It contains the full data about the call.
Emit new event when an inbound phone call is received by CallRail. It contains the full data about the call.
Popular CallRail and Zendesk Actions#
Overview of CallRail#
The CallRail API provides access to data about calls, texts, and form submissions that flow through the CallRail system. Leveraging Pipedream's serverless platform, you can automate workflows triggered by these events. For instance, you can log calls to a Google Sheet, create real-time alerts, or sync call data with a CRM like Salesforce.
Connect CallRail#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
callrail: {
type: "app",
app: "callrail",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.callrail.com/v3/a.json`,
headers: {
"Authorization": `Token token=${this.callrail.$auth.api_key}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies