Braze
Customer engagement platform powering customer-centric interactions between consumers and brands in real-time
Integrate the Braze API with the Zendesk API
Setup the Braze API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Braze and Zendesk remarkably fast. Free for developers.
Popular Braze and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of Braze#
The Braze API allows you to automate your customer relationship management by engaging with users through various channels like email, push notifications, and in-app messages. By leveraging the Braze API on Pipedream, you can create customized, scalable workflows to streamline your marketing campaigns, user segmentation, and event tracking. With real-time data processing and the ability to connect with multiple services, Pipedream enhances the power of Braze, allowing for more dynamic and responsive user engagement strategies.
Connect Braze#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
braze: {
type: "app",
app: "braze",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.braze.$auth.intance_domain}.braze.${this.braze.$auth.region}/catalogs`,
headers: {
Authorization: `Bearer ${this.braze.$auth.api_key}`,
"Content-Type": `application/json`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})