Why Has Our Yearly Connect Plan Been Downgraded to Free and How Can We See Our Current and Past Month's Credit Utilisation?

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1

This topic was automatically generated from Slack. You can find the original thread here.

Urgent help needed - We have the yearly connect plan, however, we have suddenly been downgraded to the free plan.
Where can we see the Credit Utilisation for current and past months? We have been billed for 117836 credits, while the UI doesn’t show any credit utilisation.
@U02A06JPKEH
cc @U09PS4E6536

2

Hi , for account related issue, could you please send an email to support@pipedream.com? Pipedream support team will be able to help you there

3

What’s the email address that opened the support ticket?

4

Posted thread to Discourse: Why Have We Been Downgraded to the Free Plan and Cannot See Our Credit Utilisation Despite Being Billed for 117836 Credits?

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@U03EGTE5WC8 we also encountered this issue. The UI showed 0 and we were suddenly billed for million credits

6

As I responded to your private message, for transparency - please open a support ticket so that your usage may be reviewed and explained.