Why Have We Been Downgraded to the Free Plan and Cannot See Our Credit Utilisation Despite Being Billed for 117836 Credits?

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1

This topic was automatically generated from Slack. You can find the original thread here.

Urgent help needed - We have the yearly connect plan, however, we have suddenly been downgraded to the free plan.
Where can we see the Credit Utilisation for current and past months? We have been billed for 117836 credits, while the UI doesn’t show any credit utilisation.
@U02A06JPKEH
cc @U09PS4E6536

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Hi , for account related issue, could you please send an email to support@pipedream.com? Pipedream support team will be able to help you there

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What’s the email address that opened the support ticket?