What is the Response Time for Pipedream's Support and How to Track Current/Past Tickets?

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Hi! How long does it usually take to get response from Pipedream’s support at Pipedream ? I also haven’t received any confirmation email that my inquiry was received or acknowledged. I would also like to know if there’s a way to view all your current/past tickets on the dashboard.

fyi

Just wanted to get clarification about the documentation really, since on this page: Running Workflows For Your End Users - Pipedream
It is mentioned, “When using OAuth apps (like Google Drive, Slack, Notion, etc.) with your end users, you must use your own custom OAuth clients.”.

However, on these pages: OAuth Clients - Pipedream and OAuth Clients - Pipedream
It is mentioned that we will use Pipedream’s official OAuth client by default, which I assume means we don’t need to bring our own OAuth clients and credentials.

So our team wanted clarification, specifically for Google Drive and Salesforce integrations; whether or not using Pipedream’s official OAuth client for them is officially supported on production. Our use case involves the use of Pipedream API proxy, Connect SDK, triggers, and MCP tools on behalf of our end users.

If you are not using workflows, you can use Pipedream’s OAuth client for thos apps through the Connect product

Just to make sure there’s no miscomm: our customers (external users) can use our product’s integrations via Pipedream Connect, and we can utilize Pipedream’s OAuth client in production for that use case?

Yes

Alright, thank you ^^