8x8 (Wavecell)
Communications platform as a service
Integrate the 8x8 (Wavecell) API with the Zendesk API
Setup the 8x8 (Wavecell) API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate 8x8 (Wavecell) and Zendesk remarkably fast. Free for developers.
Popular 8x8 (Wavecell) and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of 8x8 (Wavecell)#
The 8x8 (Wavecell) API offers robust capabilities for voice and SMS messaging services, enabling you to engage customers through automated communications. Whether it's sending out timely notifications, verifying user identities with OTPs, or streamlining customer support processes, the API provides a versatile platform for enhancing your communication workflows. With Pipedream, you can harness this potential by crafting serverless integrations that trigger 8x8 actions based on events from countless other apps, or even custom logic.
Connect 8x8 (Wavecell)#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
wavecell: {
type: "app",
app: "wavecell",
}
},
async run({steps, $}) {
const data = {
"destination": ``,
"text": ``,
"source": ``,
}
return await axios($, {
method: "post",
url: `https://api.wavecell.com/sms/v1/${this.wavecell.$auth.subAccountId}/single`,
headers: {
Authorization: `Bearer ${this.wavecell.$auth.api_key}`,
},
data,
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})