CONNECT APP
Build with HelpDesk
Help Desk & Support
- API key
MCP
Give your agent HelpDesk tools
Every HelpDesk action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's HelpDesk account for each tool call — you store no tokens.
// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "helpdesk",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// Every tool arrives with its own input schema — run one with mcp.callTool().# access_token: mint a short-lived token with the Connect SDK — see the MCP guide
headers = {
"Authorization": f"Bearer {access_token}",
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", # any stable ID for this user in your system
"x-pd-app-slug": "helpdesk",
}
async with streamablehttp_client("https://remote.mcp.pipedream.net/v3", headers=headers) as (read, write, _):
async with ClientSession(read, write) as session:
await session.initialize()
tools = await session.list_tools()
# Every tool arrives with its own input schema — run one with call_tool().SDK
Run HelpDesk actions from your backend
Connect a user's HelpDesk account once, then discover and run its tools on their behalf from your own code — TypeScript, Python, or plain HTTP.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const tools = await pd.components.list({
app: "helpdesk",
componentType: "action",
})from pipedream import Pipedream
pd = Pipedream(
client_id="{oauth_client_id}",
client_secret="{oauth_client_secret}",
project_id="{project_id}",
project_environment="production",
)
tools = pd.components.list(
app="helpdesk",
component_type="action",
)curl "https://api.pipedream.com/v1/connect/{project_id}/components?app=helpdesk&component_type=action" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}"TOOLS
HelpDesk actions
On-demand operations your product or agent can configure and run on behalf of a connected user.
No HelpDesk actions are available yet.
EVENTS
HelpDesk triggers
Event sources your backend can deploy for users and receive through a webhook.
No HelpDesk triggers are available yet.
MULTI-APP
Use HelpDesk with other popular apps
Most products don't stop at one integration. Pair HelpDesk with the other apps your users rely on, and ship use cases that span both.
- App slug
- helpdesk
- Authentication
- API key
- Categories
- Help Desk & Support
- Actions
- 0
- Triggers
- 0
- API proxy
- Not available