HelpDesk icon

CONNECT APP

Build with HelpDesk

The Best Help Desk Service & Ticketing Software

Help Desk & Support

  • API key

MCP

Give your agent HelpDesk tools

Every HelpDesk action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's HelpDesk account for each tool call — you store no tokens.

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "helpdesk",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()
// Every tool arrives with its own input schema — run one with mcp.callTool().

SDK

Run HelpDesk actions from your backend

Connect a user's HelpDesk account once, then discover and run its tools on their behalf from your own code — TypeScript, Python, or plain HTTP.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const tools = await pd.components.list({
  app: "helpdesk",
  componentType: "action",
})

TOOLS

HelpDesk actions

On-demand operations your product or agent can configure and run on behalf of a connected user.

No HelpDesk actions are available yet.

EVENTS

HelpDesk triggers

Event sources your backend can deploy for users and receive through a webhook.

No HelpDesk triggers are available yet.

MULTI-APP

Use HelpDesk with other popular apps

Most products don't stop at one integration. Pair HelpDesk with the other apps your users rely on, and ship use cases that span both.

REFERENCE

App details

Reference metadata for the HelpDesk connector in the Pipedream registry.

App slug
helpdesk
Authentication
API key
Categories
Help Desk & Support
Actions
0
Triggers
0
API proxy
Not available