Why isn't the Support Ticket Dashboard Form on Pipedream Working Despite Successful Submission Notifications?

Bugs
1

This topic was automatically generated from Slack. You can find the original thread here.

I am trying to create a Support Ticket but the dashboard form seems to not work.

I submitted the form twice in the past 48 hours - both times an on-page popup said the submission was accepted but I have not received the usual automated response email to confirm this.

This morning I tried emailing support@pipedream.com directly and immediately got an automated response telling me to create a support request via the dashboard. Help please!

2

can you check if Karl’s ticket was received?

3

Yes, we’ve received it!

4

It’s about the webhook, right? We’ll investigate what might be happening.

5

Ah really, OK! Thanks for the super quick response! Yes it’s about the webhook.