Why isn't the "Automatic retry on errors" feature working correctly on Pipedream's Advanced Plan?

Bugs
1

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Hi Experts! It seems as if the “Automatic retry on errors” isn’t working correctly, or I misunderstand it.
This is what the docu says:
Customers on the Advanced Plan can automatically retry workflows on errors. If any step in your workflow throws an error, Pipedream will retry the workflow from that failed step, re-rerunning the step up to 8 times over a 10 hour span with an exponential backoff strategy.
On error, the step will export a $summary property that tells you how many times the step has been retried, and an $attempt object with the following properties:

However, I do not see this “Summary” property, I see no Exports at all at the failed step. It is a step to search for a single row in a google sheet which runs into timout.
(I cannot paste a screenshot here):

2

Could you share the steps to reproduce your issue?

3

thank you, have added the details now and a screnshot

4

Thanks , could you raise a ticket on pipedream.com/support for us to get more context?

5

Hi Leo, ok done.

6

A timeout error might affect that functionality, because the execution is cut short.

Have you tried increasing the timeout limit of the workflow?

7

Yes, it is already at 2 minutes. another way to solve this is to find out why the gsheet api times out. actually all my timout problems appear only with gsheet api.

8

Unfortunately we won’t be able to help explain that, because the processing is within Google Sheets API service. Perhaps they have a status page you can check to make sure they’re not having any issues?

9

facing the same issue here. Automatic retries not happening when wf is ending due to google sheet API timeouts. Any way to retry in case of such errors?
@U045SP7N0SJ please let me know if you found any alternate solution to avoid sheet API timeouts.

10

Can you please share the workflow with support? It’s an option within the workflow settings.

Also after sharing it with support, please share the workflow ID here. You can find it in the URL of the workflow when you have it open (format p_************ )