Why is the Pipedream Automation Connecting to sFTP Server Timing Out Despite the Server Being Up?

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Heya team. We have a pipedream automation that connects to an sFTP server…but it just suddenly started timing out (3:14:07pm). We can confirm the sFTP server is up and connectable with standard ftp clients. Anything amiss with this automation atm?

This may or may not be related to usage of the new PD File Store (it pulls the source file from the File Store to send to the sFTP destination)

…may have resolved…there is def. confusion on File Store (where do I go to pg 2 of the files?)

Hi Shawn,

Sounds like perhaps the timeout issue was intermittent. Were you able to pinpoint the cause?

Sorry, we know that pagination is missing on the File Stores feature, this is a known product gap we’re doing to address.

But, we have noticed that this bug is fixable if you add a folder to the root directory to the file store. Could you try that?

Sure, let me try it.

mm, i take it back - no mechanism to create a new folder at root. Here’s my UI:

Only allows a new file to be uploaded

Can you try creating a new file with just the name /?

That might solve the problem

I can’t crate a file named / because it’s an invalid character, the dialog doesn’t you freeform type. it’s either browse your drive or drag and drop

Unless there is another way?

Perhaps simply opening a new file on the File Store programmatically?

$.files.open('/')

Trying…

Hm, no error…but also no folder

Hmm, maybe could you try just adding some text to fix that constraint with the file name?

mock_folder/?

Trying …

ugh everything I try…nothing. These don’t error out, they just…don’t produce anything