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My trigger is not working. There are no new events in over a week, even though there should be. There are no error messages in the logs. I am using “new email received” as the trigger in Gmail. Please help me troubleshoot.
I’m sorry to hear that you’re experiencing issues with your Gmail trigger. Let’s go through some troubleshooting steps to identify the problem. ### Troubleshooting Steps 1. Check the Trigger Configuration: - Ensure that the “New Email Received” trigger is correctly configured in your workflow. - Verify that your Gmail account is properly connected. 2. Generate a Test Event: - Send a test email to the Gmail account connected to the trigger. This will help determine if the trigger is working as expected. 3. Review the Trigger Logs: - Even though you mentioned there are no error messages, double-check the logs for any warnings or informational messages that might provide clues. 4. Check Gmail API Quotas: - Ensure that your Gmail API usage has not exceeded any quotas. Exceeding quotas can prevent new events from being processed. 5. Re-authenticate the Gmail Account: - Sometimes, re-authenticating the Gmail account can resolve issues with triggers. Disconnect and reconnect your Gmail account in Pipedream. 6. Review Pipedream Status: - Check the Pipedream Status Page to ensure there are no ongoing issues with the Pipedream platform. ### Additional Resources For more detailed troubleshooting, you can refer to the Pipedream documentation: - Why is my trigger not emitting events? - Using the Gmail app If the issue persists, please visit Pipedream Support for further assistance. I hope these steps help you resolve the issue. If you have any more details or questions, feel free to share!
Hi , could you access your Pipedream source page, select your source, click to the Logs tab, then share your screenshot here?
Oh, this is another place I didn’t think to look for logs.
I simply deleted the existing Gmail account access in Pipedream and re-created it. It’s working now. Thank you!
Hi , I think the source break maybe because the source version is too old (created 12 months ago). Re-creating the source adopts the latest version of the source, so maybe that is why it’s working again
Huh, I had no idea it can break after a certain period of time. That’s good to know. If it happens again, I will just do the same thing. It only takes 5 mins to re-create it. Thank you for your help!
