Why is Pipedream intermittently failing to deliver certain webhooks events despite being registered in the trigger debugger?

Bugs
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This topic was automatically generated from Slack. You can find the original thread here.

Hey all - we’re seeing pipedream drop events / not deliver webhooks for certain events.

We’ve confirmed that the event is showing up in the pipedream trigger debugger (which I believe implies that pipedream should be delivering us a webhook) - but we’re not seeing any webhook delivered to our system in our logs.

What is interesting is that we do get other events. It’s very intermittent. Could it be the size of the event payload or something is causing it to get dropped?

This is for the IMAP trigger FWIW

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In particular the event at 12:02PM ET was never delivered to us

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{
    "emitter_id": "dc_kjum41Q",
    "emit_id": "3Aa2meJuS7vnOm75o2RxE7ltsyq",
    "name": "",
    "summary": "<redacted>",
    "id": "277-1772816406000",
    "ts": 1772816406000,
    "external_user_id": "<redacted>",
    "external_user_environment": "<redacted>"
}
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would you know right team to file this issue with?

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or

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or (sorry not sure who monitors these channels :sweat_smile: )

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I did confirm with our webhook handler that there is zero logs at the timestamp of the above… so something weird is going on

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Do you mind sending submitting a ticket at pipedream.com/support? That’ll be the best way to get help from our team.

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done :+1:

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what’s the response time? historically have submitted there and haven’t heard back (on connect plan ofc)

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  • I’ll bubbly this up with our support team and someone will follow up :slightly_smiling_face: