Why does Pipedream's Zendesk mcp server connection produce inconsistent outcomes?

Bugs
1

This topic was automatically generated from Slack. You can find the original thread here.

hi, i’m experiencing a problem with pipedream.

one of the users in my system has connected their zendesk mcp server via pipedream. half of the time, the tool call succeeds and returns the expected output. the other half of the time, it returns a message like this:

The user MUST be shown the following URL so they can click on it to connect their account and you MUST NOT modify the URL or it will break: …
i’ve verified that the request from my system to pipedream is the same in both cases.

details:
• x-pd-project-id: proj_73sxYqD
• x-pd-environment: production
• x-pd-external-user-id: U-VFr4cQtIk-F564JwCBUFQ=
• x-pd-app-slug: zendesk
• nx-pd-tool-mode: tools-only
tool call:

{
  method: "tools/call",
  params: {
    name: "zendesk-get-ticket-info",
    arguments: {
      ticketId: "5203069",
    },
  },
}
2

oops, i just saw the link to github in the channel description, will post there

3