Why Did My Subscription Suddenly Expire and All Workflows Stop Working?

Help
1

This topic was automatically generated from Slack. You can find the original thread here.

lost my subscription suddenly. All workflows stopped working. Please help urgently.

2

I don’t have my computer with me right now, I’ll see if anyone from the team can help

3

What is the workspace?

4

Gameskraft1

5

I just found the mail that monthly extra usage payment was unsuccessful. I’ll retry the payment. However annual subscription should still be working right? However annual subscription also removed. Please check and restore. Meanwhile I’ll make payment for the extra credit usage.

6

We retry many times before actually cancelling the sub

7

Can you just start a new sub after the pending payment? Then send a support ticket and I can handle from there

8

I am making the pending payment. However I was on discontinued plan. Would need you to resume it as before.

9

We are OOO today, I can help later but for now please just subscribe again

10

due to certain issues all transactions are going to failure and have received error saying please ask vendor to create a new invoice. Please provide a new invoice and I’ll try to complete the payment by Monday as our finance team is OOO as well. Meanwhile I have activated Monthly Advanced Subscription using the pending account balance.