Why Did My String Tokens Deplete Overnight From 20 Million to Zero and How Can This Problem Be Solved?

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This topic was automatically generated from Slack. You can find the original thread here.

For some reason my tokens for string depleted overnight I had a total of 20 million but now for some reason it’s saying I’ve used 11 million I have zero remaining. Has anyone had this problem happened before and is there a solution?

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Hi , could you send an email to support@pipedream.com with all relevant information? Pipedream Support should be able to help you there

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Do you have an AI step in your agent workflow, like ChatGPT?

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I have a step to call an open AI API

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That OpenAI step also consumes AI tokens - the app name is openai_passthrough

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Yes, but if I had a step to call my own Open AI API key that would not utilize the tokens from within Pipedream, correct?

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Sure, you would need to change the app to openai and connect your own API key

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I believe I did this but it’s possible I didn’t have to configure it right that’s why I had the missing tokens. But when using string it now says I only ever had less than what was originally purchased. Is there a way for me to see the full allocation of these tokens?

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Makes sense, you would need to deploy the agent workflow to ensure the changes take effect

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You can see your token allocation in your billing settings

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Let me add 10M tokens to your workspace

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Added :white_check_mark:

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Be sure to change this asap so you use AI tokens to run the agent workflow

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Wow, thanks!!

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One last question… Really trying to learn how to automate as much as I can Is there any documentation or video tutorials that you’d recommend?

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Check out our docs - Pipedream Docs - which is the platform where String builds the agent workflows

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Learning Pipedream will help understand how String operates, builds, and runs the agent workflows