Why Can't I Use My Custom Actions for Granola in a Production Project Despite Paying for the Connect API Tier?

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Hi, I have a custom action defined for Granola because right now there are no actions available for Granola. I am on the Connect API plan. When I add a Granola connection in a project set to development, I am able to use my custom actions. When I add the same connection in a project set to production, I am unable to use my custom actions. According to the pricing page, I should be able to use my custom actions when I pay for the Connect API tier. Can you please advise on what I need to do to get this working?

I submitted a support ticket last week (4/29) and have received no response.