Why Are User Accounts Being Randomly Disconnected from Slack, Github, and Google Integrations?

Bugs
1

This topic was automatically generated from Slack. You can find the original thread here.

hey guys we’re getting an issue with some of our user accounts being disconnected randomly. it happened with slack, github, and some google integrations over the past few days. is there any way we could check logs for why this is happening / has this been happening to anyone else?

2

I face this in dev, not in Prod

3

Can you expand on the issue, ? You’re using Connect? Are you using MCP or the SDK / API directly? How are you authenticating to Pipedream’s API?

4

Yes, we are using the Connect product. We are using the Typescript SDK v2.3.2. We are authenticating to Pipedream using:

PIPEDREAM_CLIENT_ID=******
PIPEDREAM_CLIENT_SECRET=******
PIPEDREAM_ENVIRONMENT=production
PIPEDREAM_PROJECT_ID=*****

The issue we are getting is that some connections seem to be disappearing for our users. I can confirm that these have not been manual disconnects. We have a single location in our app that calls the pd.accounts.delete function and it was not called in these cases

5

Let me know if there’s any more helpful info I can give to help resolve this

6

The accounts are deleted? Or disconnected? (as in, you’re able to list them but they don’t work, and account.healthy === false and / or account.dead == true): Retrieve account - Pipedream

7

they are deleted. So they will just not appear when I try to list the accounts for that user for the given app

8

Oh, that’s strange. Hm, that wouldn’t make any sense as a bug in Connect, I’ve never heard of that happening.

9

Is there any logs we could look at to see what’s happening?

10

Hm, can you share an account ID that used to exist?

11

Or a user ID and project ID?

12

Yes let me DM you