Why am I Receiving an Error Under Phone ID When Using the Webhook to WhatsApp Feature?

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This topic was automatically generated from Slack. You can find the original thread here.

Hi, I am using the webhook ->whatsapp. I followed the app creation and got the permanent token and ID. Now i get the following error under Phone ID. Is there something I’m missing? I read something about an app review.

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Hi , I’m checking this. Will get back to you shortly

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Thank you

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Hi , I can create the source successfully on my side (1st image below). Would you mind confirming that when you’re generating a new token, you’ve checked 2 boxes for Whatsapp permission?

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without that phone id it doesnt let me even test the flow

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Hi , could you share the whole screemshot of your action/source having the error?

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sure

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sometimes error 100 sometimes 200

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if i try to deploy anyway this happens

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Hi , I’ve tested your case, I can fetch the number, but I couldn’t execute the action. I’ll ping the component dev to check this

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Yes, same thing happens when i just want to send a message without a template

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403 code

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Hi I’m able to execute the actions without error. I wonder if it might have to do with the business_account_id? The Facebook Business Settings page shows a business_id in the URL, but the one that’s needed is the one I marked out in green below. Can you double check to make sure it’s correct?

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Hi thank you for checking. i’ve double checked and now the error is this one

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I’m not sure what’s happening here as I placed the right ID and the permanent token but still can’t get the phone ID.

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I’m not 100% sure, but I think you might be right about the app needing to be reviewed. @U052C338AQK, do you have familiarity with the process of creating a WhatsApp Business app and getting it reviewed by Facebook/Meta?

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Hi i’ve reached out to Meta and the Whatsapp team and aparently you don’t need to review it but there was an issue with the Phone ID being blocked by Meta thus the error.

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but there was an issue with the Phone ID being blocked by Meta thus the error.
Hi , thank you for the information. Then I think you’ll work with Meta to unblock you number right?

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Sorry, I missed this message yesterday Andrej and Michelle. Thank you for following up - let us know if there is any other help that you need from us at this time!