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Getting an error when trying to connect my Etsy account. Not getting new events either.
Hi , do you have an Etsy shop registered under your account?
Yes this has been working fine for about a month and a half. Went dark around 3pm EST on Sunday.
Thanks for confirming, I’ll let the integrations team know
Hi Tatum, we have not made any changes to the integration on our side. On our end, we are seeing the following error:
{"error":"Could not find a shop for User with user_id = [redacted]"}
Could you reach out to the Etsy team for further troubleshooting?
Is there a way to reset the connection? IF I try to reconnect, I am immediately directed to an error page.
Can you try logging out of your account on Etsy, so that when you go through the account connection flow, you have to input your credentials again?
I don’t know if that would make any difference, as the request that we have to Etsy is returning a 404 with that error - not a credentials related issue.
Perfect thank you… that worked.
Interesting! Glad to hear that it worked. Do you have multiple Etsy accounts by chance?
I’m wondering if you were logged in to a different one than your shop, hence the error
Yes that is most likely the case. I am not sure if it will solve the entire issue as it seems like the event stream from the correct account stopped working so I tried to reconnect it. I reconnected with the wrong account.
If you modify the trigger in your workflow to pick up the correct connected account, it should work again!
the workflow is not receiving events
Hi , Michael is OOO, I can take over from here
Could you share your workflow with support? To do that please follow this guide: Troubleshooting Common Issues - Pipedream
I think I figured out the issue: the max number of resources the trigger is fetching is 600. This limit seems too large, so while the trigger is processing the events it breaks
Let me push a fix and test it