This topic was automatically generated from Slack. You can find the original thread here.
Hi Pipedream admin - I have a billing issue and have submitted a ticket but no response yet. I’m about to be billed for a plan and 2 users (an extra $180) when I only have 1 user and the system even states I have 1 users. PLEASE review your tickets before I’m billed.
If you added another user to your account, even for five minutes, they will count two users for that month.
But this is for NEXT annual billing period.
They already billed me for a user that was incorrectly added for about 2 minutes. I sorted that out months ago.
It was obviously somehow retained in their billing system for the renewal.
Yup, looks like it.
Hi , thanks for flagging. This is fixed now — your users count is updated to 1, you should not be charged extra in at the end of this month. This is related to the thread we spoke back in March.
Just to clarify, the moment you remove the extra user we automatically issue a pro-rated credit balance to your account for the remaining unused time. We understand that annual users might not want to keep that credit balance until the next year, so we offer to refund that amount.