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I have a billing question and no one has responded to me since I emailed, is there anyone here I can contact?
can you let me know exactly where you reached out to our team?
I’ve sent a few emails, maybe the replies are being blocked?
yes, it looks like our replies are indeed being blocked. We’ll try to resend and see if that works, otherwise we can start a direct message thread with you here.
Okay, let’s get right down to it here. Thank you.
I asked our customer team to reach out to you here
Okay, I’ll wait here.
Hi When you signed up back in December you manually entered a coupon code that gave you a 50% off (education discount) for the subscription.
The upgrade to advanced did not have the coupon code, which is why it was for the full subscription price.
I permanently applied the coupon to your account just now; any subsequent subscription changes will always apply the 50% off discount.
If you pay the outstanding invoice, I can issue a refund for the 50% difference.
Alternatively, I can cancel your subscription and you can sign up again. If I go this route it will downgrade your account to free until you sign up - which can cause issues with cutting off active workflows while the subscription is free.
Thank you for your reply, Danny. I think it’s like this now. I have an order that has been paid for a premium account, which seems to be set according to a discount. At this point, I plan to continue to keep the advanced account, but at that time I clicked on the downgrade and upgrade, so another unpaid order was generated. It’s the full price, and this is still stuck there. The red prompt affects the use very much. I can’t cancel it. Can you cancel this? Then I will continue to use the advanced account.
This red banner, which is extremely disruptive to the operation, can’t seem to be removed no matter what? This is extremely annoying. I’ve clicked to cancel the advanced plan, which has no effect on this banner.
I cancelled the subscription. You should be able to resubscribe now with the discount present.