Shopify New Order Trigger Not Displaying Orders in Workflow: What Should I Do?

Bugs
1

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Havin a question/bug about the Shopify new order trigger. When I create a new workflow and connect a Shopify store the orders are not showing up. It keeps saying waiting for events. The store has enough orders. Also in the past hour. Is there something extra I should do?

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2

Hi , have you try clicking into the Try Now button?

3

Yes :slightly_smiling_face:

4

If I request other information from the store. Like ‘updated customers’ then it retrieves events. There seems to go something wrong with specific the new order trigger.

5

Okay let me try to reproduce then get back to you

6

Thank you

7

Hi , I can receive order fine on my side. Could you try to access your sources page, access your Shopify source, then share your source log?

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8

Thank you. The log tab stays completely empty

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9

For update customers it shoes this

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10

that’s quite weird. May I ask if you’re the account owner of that shopift page?

11

Nope, i have access to it threw a shopify partner account

12

Can that be the case?

13

Also if i do

pd events -n 10 [source id]

i got an empty result back.

14

Hi , apologize for the late response. I think using Shopify Partner account maybe the issue. Sorry I’m not familiar with Shopify, may I ask why do you need to use Shopify Partner Account, can you use normal Shopify account with Shopify app (since I have tesed it working with this setup)?

15

no worries. Shopify partner accounts are used to give agency access to the project of a client. Last month this was just working fine for the stage environment (also owned by the client). I will try to test it tomorrow again.

16

I tried a fresh store with new created orders and a new pipedream account. And stil it’s not working. It keeps loading. Do you have another tip about what i can try?

17

The logs are still empty

18

, may I ask which steps you have taken? For example, you create a new Shopify account, create a new shop, connect it with Pipedream, etc…

19

Sure.

  1. Create a new Shopify store in our partner dashboard.
  2. Enable the bogus gateway to process test orders: Placing a test order · Shopify Help Center
  3. Place some test orders
  4. In pipedream create a new workflow
  5. User the ‘Shopify new order’ trigger
  6. Connect a shopify account in the trigger
  7. Now Pipedream should recieve orders as events from my Shopify store. But it keeps loading.
20

Note that a month a go I was testing with Pipedream script on a stage store. Back then the connection worked fine. But stage has now the same problem.