My workflow its showing an error with the "Sender" fiedl

Hi,

I connected Jotform with Gorgias, threw Pipedream, but many workflows are comeing with and “error”. The error shown is the following:

{“error”:{“msg”:“Failed to create ticket”,“data”:{“messages”:{“0”:{“source”:[“"From" field is missing or empty.”],“sender”:[“Missing data for required field.”]}}}}}

I checked the form, and the email in that field is correct. This is happening a lot.

Please your help.