I’m trying to connect Gorgias (Customer service app) with Discord.
I need to integrate, every time anyone assigns a ticket to a specific user, discord bot notify to this user (or channel).
Additionally, if was possible to “reply” this message on discord, add an internal note to this ticket “Gorgias”.
First off, welcome to Pipedream! Happy to have you!
To achieve this integration between Gorgias and Discord, you can follow these steps:
First, you’ll need to set up a trigger in your Pipedream workflow that listens for ticket assignment events in Gorgias. You might need to use Gorgias’ API or webhooks to send these events to your Pipedream workflow. Check Gorgias’ documentation for more information on how to set this up, or submit a ticket for Pipedream to implement it
Once you have the trigger set up, you can use the Discord app in Pipedream to send notifications to a specific user or channel. To do this, search for the Discord app in the Pipedream UI and use the appropriate actions to send messages. You can find more information on using Discord with Pipedream here: https://pipedream.com/apps/discord
To allow users to reply to the Discord message and add an internal note to the Gorgias ticket, you can set up another Pipedream workflow that listens for message events in Discord. You can use the “New Guild Member (Instant)” trigger as a starting point: https://pipedream.com/apps/discord/triggers/guild-member
In this second workflow, you’ll need to parse the message content and identify if it’s a reply to a ticket notification. If it is, you can use Gorgias’ API to add an internal note to the corresponding ticket.
Please note that you might need to customize these steps based on your specific requirements and the available APIs and webhooks in Gorgias. If you need further assistance, feel free to visit https://pipedream.com/support for more support options.
This answer is generated by the Pipedream bot @Mario on Slack. Please access Pipedream Users Slack and ask it any question if needed