HubSpot Property Events (Company) work in one account but not the other

Help
1

I’m currently working with a client and using the HubSpot trigger, whereby if a Company Property is updated, it will trigger the flow.

  • It works on my own account (Using my Pipedream and HubSpot accounts), and we can get a test event to build the workflow.
  • No event is ever recorded on the client account (Which uses a different Pipedream account and HubSpot account), even when we changed the property on multiple companies.

I posted this on Slack but received no reply.

2

Hi @wooninja,

I apologize for the inconvenience you’re experiencing. To set up the HubSpot trigger for “New Company Property Change” on your client’s account, please follow these steps:

  1. Search for the HubSpot app from the trigger menu in your client’s Pipedream account.
  2. Select the “New Company Property Change” trigger.
  3. Connect your client’s HubSpot account.
  4. Select a Property or pass a string from a previous step.
  5. Follow the instructions on the trigger configuration screen. You may need to generate a test event from HubSpot to get real data to test your workflow.

If you’ve already followed these steps and are still not receiving events, I recommend reaching out to Pipedream support at https://pipedream.com/support for further assistance.
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3

Respectfully to all involved, Pi’s response here, which was the same on Slack, is not helpful.

I have a feeling the issue here may be the number of properties in the client system as if we use the ‘Company Updated’ trigger, we get multiple events.